A computer firm has a group of 50 computer consultants. These individuals visit firms in the area on or prearranged visits or are called in for emergency repairs. A call out fee is charged that covers the first hour of their visit. Beyond the first hour they charge in minimum blocks of 30 minutes. The average call out is 2 hours long. The working day is usually eight hours long but allows 2 breaks of 15 minutes each and a half hour lunch break, leaving a 7 hour day. If holidays and illness are accounted for at 25% the 7 hours per day is actually 5 ¼ hour day.

If actual work is only 500 hours billed in the week then:



a. What is the capacity utilisation of the team?


b. What is their efficiency?

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