terry, the owner of river city flooring, is driven by competition. his company sells and installs custom flooring, cabinets, and countertops. river city flooring focuses on customers by delivering quality results on tight deadlines. terry pushes his managers to continually exceed their productivity goals because that is what increases profits. terry feels "there is not enough time for training." however, his employees are regularly rewarded for their success in meeting company goals. river city flooring has a(n) culture.