"Paulina manages a fast food restaurant. Which of the following represents Paulina dealing with a personal barrier to communication?
a. Paulina orders new cash registers because the old ones could not integrate credit cards sales in with cash purchases.
b. Feeling overwhelmed by the high volume of e-mails, renorts and minutes.
c. After hiring two new employees who speak Portuguese, Paulina has the employee handbook and all the restaurant's signs translated
d. When Paulina notices a customer who is clenching her fists and glaring angrily into the kitchen, Paulina warmly greets the customer and asks what she can do to help. "