when a claim is received the insurance status of the claimant is reviewed if the claimant is not covered the claim must be rejected. otherwise, the characteristics of the claim are evaluated. based on the outcome (simple or complex claims), relevant forms are sent to the claimant. once the forms are returned they are reviewed for completeness. if the forms provide all relevant details the claim is registered in the claims management system, which ends the claims notification process. otherwise, the claimant is told to update the forms. upon receipt of the updated forms, they are reviewed again. signavio