kelly andrews owns a company that makes office furniture. recently, a favorable article was written about kelly's company in a business magazine, and as a result, kelly has seen a spike in his orders. although kelly is grateful for the additional orders, he is worried about one thing. an increase in activity means that his firm must handle more service requests and paperwork and contend with more customers, stakeholders, and vendors. kelly knows that if he doesn't handle this increased activity properly, the work