Not long ago, writing a letter was a relatively common event. Nearly everyone who wanted to send a written message had to put it on paper. Kids at summer camp wrote letters to their parents. People on vacation sent postcards to friends and family. School officials mailed notes home to parents. Then came home computers and the Internet. They offered many options for communication. Almost overnight, many people began using e-mail instead of mailing letters. The change was so sudden that the U.S. Postal Service went from being a strong business to one that was short on money.

Do It!

New _________ changed communication patterns.