Select the following that is wrong about "commands" as a communication tool?
Select one:
a. Commands tell the other person what to do.
b. In some instances commands are essential in resolving conflict.
c. When issued a command, individuals many times do the opposite out of anger.
d. In general, commands are not effective because we don't like being told what to do.

Select the best choice of words when discussing a conflict.
Select one:
a. "You didn't show up on time like you said you would."
b. "I am really angry because you are always late."

When does it make sense to use a competitive conflict resolution strategy? (select the incorrect answer)
Select one:
a. If there is no relationship of value.
b. If the style will be rewarded.
c. If total victory is desired.
d. If immediate and decisive action is necessary.
e. If the relationship is more important than the issue.