A client diagnosed with bipolar disorder has been referred to social services for possible placement in a community halfway house after discharge. The social worker telephones the nurse and asks for information about the client's mental status and adjustment. What should the nurse do next to respond to this request?
a) Go ahead and provide the information, since the client is ready for discharge.
b) Inform the caller that this kind of information is never given over the telephone.
c) Refer the social worker to the health care provider to obtain the requested information.
d) Verify that the client's medical record includes the client's written consent to release information.