Alicia works for the Drewman Agency, Sandi at insurer Greenway Insurance, and Rosa at Grossman Brokers, all as customer service representatives. Which one of the following is true regarding their work?

A. Alicia can process policy endorsements and explain coverage to her customers.
B. Sandi, Alicia, and Rosa are not involved in the generation of new business.
C. Rosa can provide superior service but is not generally involved in attracting new customers.
D. Sandi is the only one who can replicate the activities of a producer.