May 4, 2018
Customer Service Department
Cable Provider, Inc.
Address
Re: Disconnection of Cable Services of Account No. 60249673
Dear Sir / Maam,
I am writing to raise an issue about the untimely disconnection of our cable services.
On the afternoon of May 2, our cable was not working and displayed a “No signal” error message. We contacted the hotline and I was advised that the service was disconnected due to unpaid subscription covering the month of April. The last bill I received had a payment due date of April 29. I paid the bill April 28. As a regular paying subscriber for more than a decade, I hope you can quickly resolve this matter and reconnect our cable service.
Attached is a copy of the official receipt issued to me by your collector, Mr. Yves Domingo.
With this, I am giving you 48 hours to reconnect our cable subscription. If this matter gets unresolved within this period, then you may disconnect our subscription permanently as I can very well get a new one with Happier Cable Service, Inc.
Looking forward to your immediate feedback on this matter. You may reach me at my mobile number _____ or through my email address at ________.
Sincerely,
Sunshaine Florido
