Mrs. Kim becomes very upset when the doctor prepares to give her boy a vaccination without first consulting with her. Mrs. Kim then begins yelling at the doctor.

How could the doctor use critical thinking and interpersonal skills to resolve this conflict?

a/ The doctor should continue giving the child the vaccine and ignore Mrs. Kim’s yelling.
b/ The doctor should discuss Mrs. Kim’s concerns about vaccinations with her, help her see the benefits, and maintain a positive attitude.
c/ The doctor should tell her that he can call child protective services and have them explain why she should vaccinate her child.
d/ The doctor should respect the mother’s wishes and never give her daughter any vaccinations, but he should show his disapproval.