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When Theo complained out loud that the hotel restaurant did not serve breakfast late enough in the morning, a hotel worker overheard him and went to the kitchen. When the hotel worker returned, he presented Theo with a plate of sweet rolls, a cup of coffee and the hotel's apology for having to close down the breakfast service early. Which service recovery strategy is being used in this example?

A. Make the service fail safe
B. Learn from lost customers
C. Treat customers proactively
D. Use procedural fairness
E. Respond quickly

Respuesta :

Answer:

The correct answer is E. respond quickly

Explanation:

Respond quickly is a great strategy to gain customers' fidelity.

ogorwyne

The service recovery strategy that is used here is what is called respond quickly.

The service recovery strategy are those strategies that businesses use in order to respond to the negative complaints that their customers may have.

In this question the worker respond quickly to the complaint and tried to fix the problem that the customer was complaining about.

Read more on the service recovery strategy here:

https://brainly.com/question/2850235

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