Kapcom Telecom wants to implement an on-the-job training program for the sales staff who are unaware of the technical aspects of the firm's products. The lack of technical knowledge among its sales staff is harming the company's prospects of securing lucrative contracts. Although Kapcom’s IT team is well versed in various technologies, it is not well suited to handle a training program. However, the best IT trainers in the industry cost more than Kapcom can afford to spend on the training program. This scenario illustrates __________.

Based on the information provided within the question it seems that this scenario is illustrating situational restraints. These are factors that act as barriers preventing certain behaviors or performances. Which is the case since the company wants and needs a training program but they do not have the personnel or the money to hire professional IT trainers. Therefore placing a barrier on the knowledge and skills that are needed from the training program.

I hope this answered your question. If you have any more questions feel free to ask away at Brainly.