The vice president of logistics for a salty-snack A reading service for the visually impaired requires each reader applicant to prepare and submit a one-hour interview tape of material chosen by the service to determine whether the reader has pleasing vocal characteristics and is accent-free so that it is not necessary to use the same reader every time. The reading service is trying to limit problems associated with the service characteristic of:food manufacturer applied activity-based costing to convenience stores and found it a very cost-effective technique for making sure that the right products were on the shelves when consumers wanted them. In other words, he used _____ integration to make more effective operational decisions.