Anthony bought a new computer that had an after-market solid-state hard-drive installed. He used the computer for several months then, one night while working on a term paper, the computer gave an error message that said it had crashed and must be reformatted. Anthony screamed in frustration and turned the computer off, waited a few minutes, then turned it back on again. The computer started, ran long enough for him to back-up his files onto a thumb drive, then crashed again. He turned it off, then using his cellphone, did a search of the error message and how to fix it. He followed the instructions and the computer ran okay for a few days then crashed again. He conducted a search for the computer manufacturer and opened a "chat" dialog with a computer tech. Following the tech’s instructions step-by-step, he was able to permanently repair the computer. When Anthony "chatted" with the manufacturer's technician, which of the following best describes the function that was being served by using the Internet?

(a)- Engage in two-way interaction between the e-business and the user
(b)- Engage in two-way interaction between the Customer and the user
(c)- DisEngage in two-way interaction between the e-business and the user
(d)- None of these