Ian purchased an Icewall refrigerator that regularly broke down. So, when his friend Susan asked him to recommend a good refrigerator for her new home, Ian said, "You can buy any refrigerator other than an Icewall refrigerator because I had a bad experience with it." If Susan forms a judgment based on what Ian said, this bias of judgment is an example of the _____. Select one:
a. cognition-recall process
b. attribute recall heuristic
c. availability heuristic
d. judgment-encoding process
e. accessibility model