Answer: Cognitive conflict
Explanation:
The cognitive conflict is the term which is used to refers educationalist and it is the state of cognitive structure that represent the values, knowledge and the beliefs.
 The cognitive conflict is broadly define in the form of mental discomfort that produced with some new information or data. The cognitive conflicts is the meaning that refers to the violation of expectation in an organization.
According to the question, the Lisa and the Krishan are experiencing the cognitive conflict.