Explanation:
This involves acknowledging other point of view and willingness to listen and consider. So Provisional communication is the right answer.
Control communication:
Control over the entire process so that the expectation of the customer are satisfied.
Problem orientation:
Focused mainly on solving issue rather than finding reason behind.
Empathy:
Communicating ideas such that others understand it better.
Neutrality:
Communication will be threatening to the listener.
