Respuesta :
Answer:
The two example can be 1. Keeping up the date of delivery 2. Quality of the product
Explanation:
Let us consider the scenario of online shopping. A customer is ordering goods through an application and the expected service date which the application calculates is "so and so date" and the user has ordered based on quality and with the help of review of customer.
1. Date of delivery: It is necessary to keep up the dates so that it gives the best impression towards the service especially in a paid service. Late in delivery of goods creates an negative impression.
2. Quality: The customer might feel sometimes the rate is quite higher, but if you provide a quality product which is worth for the price, definitely the customer will come back to purchase more and sometimes even refer customers and bring business to your organization.
Customer expectations refers to the expectation of consumers on a ordered product while the service delivery means the expectation on the delivery of the ordered product.
Example of services that matches the expectations of customers:
- A quick delivery of the products or on time delivery of the goods required by the customers. For example: Food delivery services to the customers from various restaurants and food joints.
- Online shopping applications or websites because they provide products based on customer's requirement with prompt delivery.
Example of services that do not match with the expectations of customers in terms of delivery:
- A Courier services which are used by third party units may lead to customer dissatisfaction with delayed delivery of orders.
Read more about Customer expectation
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