(Score for Question 3: ___ of 10 points)
3. Two different restaurant scenarios:
Seated promptly. Drink order taken quickly. Drinks never get below a quarter empty. Food comes out as
ordered in a timely manner. Service person jokes, banters, makes it an enjoyable experience. What
percentage would you tip the person, why? Describe a situation where this example occurred.
Waited several minutes before being acknowledged for seating. Waited 10-15 minutes just to place your
drink order. Drinks are emptied and never refilled (when you ask service person for a refill, they
forget). Order is wrong or cold. Service person absent or rude. What percentage would you tip this
person, why? Describe a situation where this occurred.
Answer: