This question has two answers.

A customer has a coupon that's meant only for full-price items, but she's buying both full-price and sale items. When you explain, she says the coupon was confusing and insists you apply the coupon to all her items. What would you be most and least likely to do?

a. Apologize for the confusion, but reiterate that the discount only applies to full-price items.

b. Ask your supervisor if he can approve the discount for the entire purchase.

c. Ask the customer if she would like you to put the sale items back and only purchase items the coupon covers.

d. Let the customer know you are sorry, but show her on the coupon where it says the discount applies to full-price items only.

In order to clear the confusion and attend properly to the customer, the correct thing to do is to manage their expectation properly. See the correction options below.

What are the right steps to take in this situation?

The right steps to take in this situation is to:

"Apologize for the confusion, but reiterate that the discount only applies to full-price items." (Option A) and;

"Let the customer know you are sorry, but show her on the coupon where it says the discount applies to full-price items only." (Option D)

Customers are not always right, but they must be treated as though they are always right.

Learn more about customer management at:

https://brainly.com/question/25656282