Answer:
leading measures
Explanation:
The "cause-and-effect" model in business is used in order to solve problems. This allows the company to analyze its management according to an analysis of the causes and effects. It tries to identify which issues the company needs to address and what solutions they can use to better address these.
In order to assess the performance of the business, it is best to identify the company's lead and lag indicators (indicator of the company's past performance).
The "lead indicators" refer to the predictive measures that does not necessarily guarantee success. This includes internal metrics such as those mentioned above (employee satisfaction, productivity, turnover, etc.). Oftentimes, when employees are satisfied, customer satisfaction also increases.
So, this explains the answer.
