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The _____ refers to a term coined by Tony Alessandra related to going beyond the step of treating customers the way you want to be treated, to the next level of treating them the way they would like to be treated.

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Answer:

PLANTINUM RULE

Explanation:

Alessandra coined the term platinum rule which means we should treat people in a way we would want or like to be treated and treating them the way they would like to be treated. We should do unto others as we will like them to do unto us.

Example if someone don't want to be asked "Where are you going?" Then we should not asked them.

Platinum rule enable us to build rapport and good working relationships which is a fundamental skill to effective leadership.

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