Answer: show Susan the steps of various tasks.
Explanation:
This would help her get familiar with the basics of various tasks
You have been given the task of coaching Susan who is a new hire for a Customer Service Rep. II position. You have been given the task of coaching Susan. Which of the following are you most likely to do for Susan?
Select the correct answer
Modify Susan's workload.
Develop a change plan with Susan.
Show Susan the steps of various tasks.
Monitor Susan's benefits plan.
Answer:
Show Susan the steps of various tasks.
Explanation:
By showing Susan steps of various tasks, this will help her to get familiar and exposed to the new role and environment of the work, as well as company culture and structure. This is a process often referred to as onboarding process, where by a new hire of any company is given an introduction or introductory training to expectations, skills required, knowledge and culture of the company.
Some of the ways in which I can show Suzan the steps of various tasks in her new role are:
1. Preparing the training procedure beforehand
2. Expose her to quick overview of this what to expect.
3. Schedules of meetings or meal will be communicated
4. Show her the culture and dress code
5. Develop a regular review and adjustments to training.
