Question is incomplete as the options are not given. Complete question is as follows:
All of the following are examples of internal control procedures except
a. using prenumbered documents.
b. reconciling the bank statement.
c. customer satisfaction surveys.
d. insistence that employees take vacations.
Answer:
c. Customer satisfaction surveys,
Explanation:
Internal control is a process effected by plan management, BOD and other personnel, and those charged with governance, and designed to provide reasonable assurance regarding the achievement of objectives in following categories :
Internal conraol is necessary for survival of an organization's success.
As customer satisfaction surveys are not involved in the internal control proceudres, option C is the right answer.