Answer:
False
Explanation:
Service system: A setting where customer and CSR interacts, and interacting with the customer and providing them a solution is a service.
Answer:
False
Explanation:
It is exactly the opposite. Service systems with a high degree of customer contact are more difficult to control than those with a low degree of customer contact.
A service system can apply to several fields, including IT (networks that deliver other services), economy, construction, language,etc. It is a very general term, but what they have in common is that they focus on providing services to customers. They deal with interactions between people and organizations, and the more complex they are (higher degree of customer contact), the harder it is to control them.
In technology, the internet of services which includes all the software applications available in the internet is basically uncontrollable. It is an extreme example, but a true example.
