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In business, a message written to right a wrong is called a claim. Straightforward claims are those where the receiver is expected to readily agree with your message. These claims require a direct approach. To be an effective business communicator, you should familiarize yourself with the best practices for making direct claims and voicing complaints. What should you include in the body of a direct claim message?

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Explanation:

For an effective commercial communicator, and to issue a direct claim that meets the previously defined objectives, it is important that in the body of the message there is a clear and direct explanation of the problem, in addition to an explanation of the problem and some threat, and also a justification for the reason for request.

It is essential that the message is clear and direct as to the problem that is being complained of, so that it is clearly understood and solved.

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