Correct/Complete Question:
The attitudes that Ryan's customers develop after they have purchased his yearly lawn care service will become the basis for determining whether they renew each year. He needs to convey ____________ by guaranteeing his work in writing.
Select one:
A. reliability
B. empathy
C. tangibles
D. responsiveness
E. assurance
Answer:
E, assurance
Explanation:
Simply put, assurance can be said to be a promise to do a particular thing or a declaration of one's intention to do a particular thing.
For Bryan to have his customers renew their lawn care service subscription, Bryan has to assure his customers in writing that he would care for their lawns. This would give the customers some confidence in him and his services.
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