Answer:
6.86 minute
Explanation:
The arrival rate λ= 28
The service rate μ = 35
Average time a customer spends in the line for service is:
Wq = ( λ / μ(μ-λ)
Wq = ( 28 / 35 (35 - 28))
Wq = ( 28 / 35 (7))
Wq = ( 28 / 245)
Wq = 0.11429 hours
Wq = 0.11429 hours * 60
Wq = 6.8574 minute
Wq = 6.86 minute