4 Rules of Improv and How They Relate to Customer Support Rule 1: Say Yes. The first rule of improvisation is AGREE. Always agree and SAY YES. ... Rule 2: Say Yes AND. The second rule of improvisation is not only to say yes, but YES, AND. ... Rule 3: Make Statements. The next rule is MAKE STATEMENTS. ... Rule 4: There Are No Mistakes. THERE ARE NO MISTAKES, only opportunities.
