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Planes frequently push back from the gate on time, but then wait 2 feet away from the gate until it is time to queue up for takeoff. This increases fuel consumption, and increases the time that passengers must sit in a cramped plane awaiting takeoff.
Which of the following performance metrics would, if emphasized in evaluations, incentivize airlines to engage in such practices?
A. A performance metric that measures customer satisfaction, based on customer comfort while on the plane
B. A performance metric that measures timeliness of the flight, where a flight is considered "on time" as long as the flight is boarded and away from the gate by the scheduled departure time
C. A performance metric that measures timeliness of the flight, where a flight is considered "on time" as long as the plane takes off by the scheduled departure time.

Respuesta :

sandlee09

Answer:

B.

Explanation:

The performance metric that would incentivize this would be one that measures timeliness of the flight, where a flight is considered "on time" as long as the flight is boarded and away from the gate by the scheduled departure time. This is because the time it takes for the plane to be boarded and ready for departure can vary and ultimately depends on many factors. Once the plane is completely boarded and away from the gate, the rest of the variables that affect the plane's ETA can be easily calculated by flight control and therefore can be considered as "on time"

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