Showing Ethical Behavior

To avoid creating conflict of interest, a new pharmacy technician doesn't want to be too friendly with any of the customers. A senior technician explains that being friendly and polite to customers is part of the pharmacy's code of ethics.

Which ethical principle from the Code of Ethics for Pharmacy Technicians is demonstrated by being friendly and polite to customers?

a. efficiency
b. respect
c. competency
d. honesty