The items below list several e-mail practices. If the practice describes something workers should do when using e-mail for business purposes, select Do. If the practice describes something workers should not do when using e-mail for business purposes, select Don't.


include a signature.


include lots of exclamation marks to get your point across.


include the thread of previous messages.


make e-mail messages brief.


always mark messages as urgent so your e-mails will be read first.


use a relevant subject line.


use all capital letters when the message is urgent.