It is possible to analyze the performance of a team over a period of time in relation to the quality goal established according to the target control and monitoring indexes, that is, quality management.
A quality goal refers to the improvement of organizational systems, that is, it is every action that an organization will implement to achieve the improvement of its processes.
Quality can be improved in the organization through cost reduction, error prevention, training and development, job redesign, etc.
Therefore, it is through quality management that an organization manages to coordinate and control the effectiveness of the quality goals provided through four components:
The four quality components are related to the PDCA cycle (PLAN, DO, CHECK, ACT) which is a tool used for greater control and monitoring of quality goals in order to achieve continuous process improvement.
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