Principle of Management Questions
1. Darnell, the marketing director, mentioned to his boss that one of his friends from college, Elena, would be fantastic for the production supervisor opening. Why should Darnell’s boss consider this referral?
A. Hiring referrals is cheaper than external recruiting.
B. Current employees refer others who should be a good fit.
C. Darnell is a boomerang who returned to the company eight months ago.

2. ________ capital is the economic or productive potential of strong, trusting, and cooperative relationships.
A. Relational
B. Social
C. Personal

3. Fear of failure, peer pressure, and personality conflicts are examples of
A. reasons employees resist change.
B. innovation systems.
C. non-reinforcing reward systems.

4. Studies exploring nurses’ perceptions about using robots to insert IVs found initial resistance, with some nurses concerned about the cost and potential patient harm of these devices. As part of the ________ stage of change, the nurses’ managers are modeling how to use the robots and demonstrating their high level of accuracy.
A. unfreezing
B. freezing
C. refreezing

5. Research has supported links between emotional intelligence (EI) and a host of desirable job outcomes. What is EI?
A. EI is the extent to which people feel secure, unworried, and how likely they are to experience negative emotions under pressure.
B. EI is the ability to monitor your and others’ feelings and to use this information to guide your thinking and actions.
C. EI is the psychological discomfort a person experiences between his or her cognitive attitude and incompatible behavior.

6. During the perceptual process, you will ask yourself, “What was it that I noticed and what does it mean”? Which step would be next?
A. selective attention
B. storing in memory
C. retrieving from memory to make judgments and decisions

7. ________ is the weakening of behavior by ignoring it or making sure it is not reinforced.
A. Positive reinforcement
B. Punishment
C. Extinction