If firms can set appropriate service criteria, train employees to meet and exceed those criteria, and measure service performance, they generally can close the Performance Gap.
This is because the Performance Gap is a type of gap that arises when there is a difference in the performance of the employees against the employer's expectation.
It is often described as the difference between the current service situation and the intended service situation.
Many things or factors can cause a performance gap; some of the major factors that lead to the performance gap include the following:
Hence, in this case, it is concluded that closing the performance gap can make employees meet and exceed the appropriate service criteria of the firm.
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