People often write letters for different reasons. The buffer statement that is most appropriate for Taylor to use is ''I am sorry to hear that your laptop is no longer performing as expected''.
Buffer statement is simply know too be a statement that is the first aspect of a negative news that comes in form of message either verbal or written.
It is known to give a neutral or positive information. It is often used by a company when they want to relay bad news in a letter or other business communication format.
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