You are speaking with a customer who wants to cancel their subscription because of a family emergency. You told the customer that their subscription was non-refundable, but they have continued to explain their situation; giving you more detail than you would prefer to know. What do you do

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24-01-2022
Business

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You are speaking with a customer who wants to cancel their subscription because of a family emergency. You told the customer that their subscription was non-refundable, but they have continued to explain their situation; giving you more detail than you would prefer to know. What do you do

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jayilych4real jayilych4real · Answer 1 · 2022-02-07T10:52:42+01:00

Based on the fact that the subscription is non refundable, it is important that you calmly reassert the position of the company and commiserate with them.

What is Customer Care?

This refers to a group of people who are in charge of listening to customer complaints about a particular brand of goods or services.

WIth this in mind, we can see that the best thing to do with this person in this case is to calmly reassert the situation and if the customer is adamant, escalate the issue to the appropriate authorities.

Read more about customer care here:
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