Santiago is using the Rorschach test and based on her experience, it has low reliability. This test is widely used in modern psychology.
The Rorschach test refers to a psychological (cognitive) test where a patient's perception of different types of inkblots is recorded.
These perceptions are subsequently assessed by the professional to understand the personality of the patient.
In this case, the test shows low reliability because the results are quite different from the first administration.
Learn more about the Rorschach test here:
https://brainly.com/question/4614242