The three sentences that show Henrietta used the i-statement technique to resolve the conflict she had with her co-worker Suki are:
It is a communication strategy that focuses on the feelings and actions of the sender of the message, rather than on the actions of the receiver, thus generating a greater capacity for understanding rather than defensive communication.
Therefore, it is essential to use approaches to conflict resolution that seek a balance between different points of view, where each individual has the chance to explain the situation, in order to reach a favorable solution for both.
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