The majority of grievances between labor and management are resolved by a(n) "arbitrator" who works in the organization and represents employees on a daily basis.
Arbitration is a process in which parties that have a dispute go to an impartial third party to solve the issue without going to the court. In arbitration, the third party makes a decision that is binding.
In arbitration the arbitrator actually decides who is right and who is wrong, whereas in mediation the mediator suggests different outcomes.
Even though the majority of arbitrators are actually a legal judge, they do not operate under states' or federal command during the arbitration.
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