Roxanne is writing an email rejecting a customer’s refund claim for a faulty kitchen blender. Which statement makes a good buffer for Roxanne’s email?

A. We regret that we are not able to offer a replacement.
B. We are glad to hear from a loyal customer.
C. We have considered your request about the kitchen blender.
D. We see that you have used the blender for nine months.
E. We hope to continue serving you in the future with the best products.