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13. the categories of routine replies and positive messages include all of the following except
(1 point)
ogranting requests for information and action.
ogranting claims and adjustments.
orefusing requests.
o sending goodwill messages.

Respuesta :

Tundexi

The act of refusing requests does not belongs to the categories of routine replies and positive messages.

What is a routine replies & positive messages?

These are messages that serves as a good feedback to the other party expecting a message.

However, the act of refusing requests does not belongs to the categories of routine replies and positive messages.

Therefore, the Option C is correct.

Read more about positive messages

brainly.com/question/6081709

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