The amount of time that she is expected to stay in the system is; 7.5 Minutes
We are given;
The average number of arrivals of customers, λ = 12 students/hour.
The average service rate of a single server; μ = 20 students/hour.
The average of an exponential distribution is given by the formula:
E(X) = 1/μ
However, the amount of time that she is expected to stay in the system is;
t = 1/(μ - λ)
t = 1/(20 - 12)
t = 0.125 hours
Converting to minutes gives;
t = 0.125 * 60
t = 7.5 minutes
Read more about Average of Exponential Functions at; https://brainly.com/question/16095228
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