Universal Containers uses an Auto-numbering system to uniquely identify each support request. They want customers to know this number as soon as possible. Which two features should the System Administrator implement to allow customers have quick access to this information?

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21-06-2022
Computers and Technology

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Universal Containers uses an Auto-numbering system to uniquely identify each support request. They want customers to know this number as soon as possible. Which two features should the System Administrator implement to allow customers have quick access to this information?

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suchetasVT suchetasVT · Answer 1 · 2022-06-29T18:56:27+02:00

Self-service Portal and Auto-response Rules are the two features that the System Administrator should implement to allow customers to have quick access to this information. Therefore, Options B and D are the correct statements.

What does a system administrator do?

The sysadmins are accountable for managing, troubleshooting, licensing, and updating hardware and software program assets.

They will make sure that suitable measures are proactively accompanied in reaction to unexpected problems which include IT downtime or zero-day exploits

The missing information in the question can be given below:

Choose 2 answers

A. Case Feed Layout Actions

B. Self-service Portal

C. Case Comment Notifications

D. Auto-response Rules

Therefore, Options B and D are the correct statements.

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