The business class is more elastic because they pay more for this service hence they get better and a wider range of services.
This is a term in economics that is used to refer the responsiveness that demand may have with price.
People in the business class would have to be treated in a more lavish way compared to the economy class because they paid more in order to get this extra service.
The good service that the consumers or customers of airlines are expected to get on the business class is the reason why they choose this option while using the aircrafts although it is more expensive.
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