If tony, a person receiving services, requests that his younger brother serve as an interpreter, what steps should the agency take?

Document in Tony's file the offer and declination of free interpretation services
Suggest to Tony that a trained interpreter sit in on the contact to ensure accurate interpretation, and
Remind Tony periodically of the availability of free interpretation services.

Interpreting services: what are they?

The term "interpreting services" refers to those in which a native speaker of one language continuously interprets another. Face-to-face interpreting services are frequently used in the business world for conferences with foreign clients as well as in the legal area, such as in court.

However, a "translation" cannot be regarded as an interpreting service if it is not carried out in real-time. Interpreting services can also be provided over the phone or by video call.

Learn more about interpretation with the help of the given link:

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