The correct option is (b); Needs.
"Needs" communication effectiveness improvement tool asks to find out what your audience wants and tailor presentation to fit that need.
Both internal and external communication utilise a wide range of communication techniques.
These tools include communication channels like mail, email, phones, cell phones, and smartphones, as well as computing devices like PCs, video and web conferencing tools, social media, and online collaboration and productivity applications.
The measures to improve communication effectiveness are-
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The correct question is-
Which communication effectiveness improvement tool asks you to find out what your audience wants and tailor your presentation to fit that need?
Select the correct definition
(a) Establishing eye contact
(b) Needs
(c) Keeping your hands on the table
(d) Relationship to you