Effective apologies are timely personal non-defensive, and exercise caution
The definition of defensive is to protect or secure oneself, or to quickly defend oneself against criticism, or anticipate criticism or complaints. When a country raises its armed forces in preparation for an attack to secure its borders, this is an example of when it takes a defensive position. It has been shown to be enhanced by making them feel like Defensive behavior is a common reaction when you feel personally attacked, but it can impair your ability to identify problems and find solutions.
Defensive people are busy justifying their actions and words. They try to protect themselves, so they have a defensive stance. If you know that defense means protection, then you have an idea of what defense means. When a person acts defensively, they are trying to protect or justify themselves.
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