Member states should encourage the development of fair,effective, transparent and impartial mechanism to address consumer complaints through administration, judicial and alternative dispute resolution including for cross- border cases.
Member states should established or maintain legal/or administrative measures to enable as appropriate, relevant organisation to obtain redress through formal or informal procedures that are expeditious,fair, transparent, inexpensive and accessible.
Member states should provide consumers with access to remedies that do not impose a cost, delay or undue burden on the economic value at stake and at the same time do not impose excessive or undue burdens on society and businesses.
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